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Quality Policy

The management team have agreed several quality standards, always supervised by Quality Warranty Responsible, and all users are exhorted to prove through the opinion and satisfactory surveys, suggestions and possible claims.

Eurogenlab la qualità genetica
PATIENT INFORMATION AND SERVICE CUSTOMIZING
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Staff identification
Staff have an identity badge with name, surname and title.
Patient information
At the reception is delivered a module including the analysis required, the day’s delivery, the cost and the consent to the processing of personal information. Depending on the analysis type it can be activated a service of genetic counseling.
 

Privacy safety
TECNOBIOS PRENATAL EUROGENLAB works in the respect of the law 81/07 for patients safety.
The confidential interview takes place, on request, in a reserved room.

 
Service Charter
It’s available to users for consultation and it’s also distributed its synthesis.
 

Information to the doctor
On request, it can be sent directly a medical report to the prescribing doctor.

Report sending by fax, priority mail and web.
Patients can require and receive without any extra price, own medical report to your home by fax, priority mail or web.

SECURITY
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Security Representative
It’s guaranteed the presence of a security responsible during the Laboratory opening hours.

Infections preventing
It’s guaranteed any surveillance and prevention of risks procedure related to possible infections.

Training course and safety update
The authorized staff has been formed, and it is regularly updated about technical and health problems management , biological risk and fire. In a laboratory there are emergency medical devices, fire extinguishers and emergency lights. It’s available a fire alarm device.

Smoking ban
In all of the laboratory is forbidden to smoke. It was appointed a representative to enforce this ban.

Control and check activity
All equipments and instruments are kept daily well in hand, and it is performed an extraordinary maintenance by the specialists.
Also it is performed a climatic monitoring and control conditions of work area.

Eurogenlab la qualità laboratorio 
COMPUTER SYSTEM
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Computer system organization
The computer system is structured to being flexible to the workload needs. The
barcodes use allows to minimize of manual samples management.

Data security
The data contained in the computer system is protected by several security keys and only by the laboratory managers shield the password.

Statistical analysis
The computer system allows a constant updating through statistical analysis about information and objectives.

CHECK MECHANISMS
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Claims monitoring
All staff collect or put in writing any claims on a specific form. They are immediately considered and within 2 days the answer is given.

Claims processing
Each month, if present,it is made a statistics claims elaboration.ù

Questionnaires
Fact-finding questionnaires are distributed to all patients and to the companies, for
continuous quality monitoring.


 

Eurogenlab la qualità biologia
REPORT'S DELIVERY
Molecular diagnostics: from 7 to 20 days
Cytogenetics: from 15 to 21 days
Preventive Genetics: 30 days

Time of laboratory access: direct access between 8.30 and 9.30 for withdrawal.
Free biological samples pick up through courier.
Transport for perishable samples of category B.
Supply necessary material for withdrawal and transport.
Provision of information material for medical specialists and users.
Specialized assistance to definition and explanation of methods.


 

 

 

The management team have agreed several quality standards, always supervised

by Quality Warranty Responsible, and all users are exhorted to prove

through the opinion and satisfactory surveys, suggestions and possible

claims.